Frequently Asked Questions
Can't find what you're looking for? Reach out to us directly at support@restlume.com — we're happy to help.
Orders & Accounts
Do I need an account to place an order?
Not at all — you're welcome to check out as a guest. That said, creating an account comes with a few handy benefits:
- A faster, smoother checkout experience
- Easy access to your order history and status updates
- Be the first to hear about new arrivals and exclusive offers
Can I change my shipping address after placing an order?
Unfortunately, once an order has been processed or shipped, we're unable to update the shipping address. We recommend using your permanent home address at checkout rather than a temporary one, as international packages may be held by customs for an unpredictable amount of time.
What if there are missing items in my order?
We're sorry to hear that! If anything is missing from your package, please contact us right away at support@restlume.com with your order number and we'll sort it out as quickly as possible.
Payments
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, Discover, and American Express, as well as PayPal. All payment options will be displayed at checkout.
Is my payment information secure?
Absolutely. When you enter your card details on our website, the page is SSL-secured and all data is encrypted before being transmitted to our payment processor. Your card information is never stored on our servers — your security is our priority.
Are transactions processed in US Dollars?
Yes, all orders are processed in USD. If your card is linked to a different currency, the conversion will be handled automatically by your card issuer based on the exchange rate on the day the transaction is processed. We don't apply any additional currency fees.
Shipping & Delivery
How do I enter my shipping address correctly?
Our website operates in English, so please make sure your shipping address is entered using English characters and standard punctuation. If your address contains non-Latin characters, please substitute them with the closest English equivalent. For example, replace special accented letters with their standard English counterparts.
How long does delivery take and how can I track my order?
Delivery times depend on your location. Once your order has shipped, we'll send you a confirmation email with your tracking number and a link to track your package in real time. Please note that we are not responsible for delays caused by customs clearance in your country. For full details on delivery timeframes by region, please visit our Shipping & Delivery page.
Still have questions? We'd love to hear from you — drop us a line at support@restlume.com and our team will get back to you within 24–48 business hours.