Shipping & Delivery
Last updated: September 8, 2026
We want to be completely transparent about how long it takes to get your order to you. Every order goes through two stages: order processing and shipping transit. The total delivery time is the sum of both.
For any questions, contact us at:
WISHLY LLC
1115 E Navajo Rd,Tucson, AZ 85719
Phone: 8703156617
Email: support@restlume.com
1. Order Processing Time
Before your order ships, it goes through an internal fulfillment process that includes payment verification, quality inspection, and packaging.
- Standard Processing Time: 3–5 business days
- Orders placed on weekends or public holidays will begin processing on the next business day.
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Please note: Processing time is separate from and in addition to the transit time shown at checkout.
2. Shipping Method
We currently offer Standard Shipping on all orders. We partner with reliable carriers including USPS, UPS, and other regional logistics providers to ensure your order is delivered safely and on time.
- Service Type: Standard Shipping
- Tracking: All orders include a tracking number sent via email upon dispatch.
3. Shipping Rates
We offer a flat shipping rate on all orders, regardless of order size or destination.
| Shipping Method | Rate |
|---|---|
| Standard Shipping (All Orders) | $5.99 |
The shipping rate is applied at checkout and is non-refundable unless the order is cancelled before dispatch.
4. Shipping Zones & Delivery Timeframes
The following transit times are estimated from the date of dispatch (after processing is complete). Total delivery time = Processing (3–5 business days) + Transit time below.
United States (Domestic)
| Region | Estimated Transit Time | Estimated Total Delivery |
|---|---|---|
| Contiguous US (48 states) | 5–10 business days | 8–15 business days |
| Alaska & Hawaii | 7–14 business days | 10–19 business days |
International
| Region | Estimated Transit Time | Estimated Total Delivery |
|---|---|---|
| Canada | 7–14 business days | 10–19 business days |
| United Kingdom & Europe | 10–20 business days | 13–25 business days |
| Australia & New Zealand | 10–20 business days | 13–25 business days |
| Asia (HK, SG, JP, KR, etc.) | 10–20 business days | 13–25 business days |
| Rest of World | 15–30 business days | 18–35 business days |
International delivery times are estimates and may vary due to customs clearance procedures, local postal conditions, or public holidays. We are not responsible for delays caused by customs.
International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority. These charges are not included in our prices or shipping fees.
5. Regions We Do Not Ship To
We are currently unable to ship to the following regions due to carrier restrictions, trade regulations, or logistical limitations:
- Countries subject to US trade sanctions or embargoes (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea region)
- Countries or territories where reliable delivery cannot be guaranteed
If your shipping address falls within a restricted region, your order will be cancelled and fully refunded. If you are unsure whether we ship to your location, please contact us before placing your order.
6. Lost or Damaged Packages
Lost Packages
If your tracking information shows your package as delivered but you have not received it, or if your package appears to be lost in transit, please contact us at support@restlume.com within 7 days of the expected delivery date.
We will open an investigation with the carrier on your behalf. If the package is confirmed lost, we will offer a full refund or replacement at no additional cost to you.
Please note: We are not responsible for packages lost due to an incorrect shipping address provided at checkout. Please double-check your address before submitting your order.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the damaged item(s) and packaging. Upon verification, we will arrange a replacement or issue a full refund.
Carrier Delays
While we make every effort to dispatch orders promptly, transit delays caused by carriers, weather events, customs, or other circumstances beyond our control are not within our responsibility. We will always do our best to assist you in resolving any issues.
7. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
If you have not received a tracking email within 7 business days of placing your order, please contact us at support@restlume.com.
WISHLY LLC
1115 E Navajo Rd,Tucson, AZ 85719
Phone: 8703156617
Email: support@restlume.com