Return & Refund Policy
Last updated: September 8, 2026
At Restlume, your satisfaction is our priority. If something isn't right with your order, we're here to help. Please read our policy below carefully before initiating a return or refund request.
For any questions, contact us at:
WISHLY LLC
1115 E Navajo Rd,Tucson, AZ 85719
Phone: 8703156617
Email: support@restlume.com
1. Returns
Return Conditions
We accept returns under the following circumstances:
- Wrong item received: If you received an incorrect product, you may request a return within 7 days of delivery.
- Change of mind: If you simply changed your mind, you may return the item within 14 days of delivery, provided the item is unused, unwashed, and in its original condition with all tags attached.
All returned items must be:
- Unworn and unwashed
- In original packaging with tags intact
- Free from odors, stains, or signs of use
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Final sale or clearance items (clearly marked at time of purchase)
2. Refunds
Lost Packages
If your package is confirmed lost in transit by the carrier, we will issue a full refund or send a replacement at no additional cost. Please contact us at support@restlume.com with your order number, and we will investigate and resolve the issue promptly.
Damaged Items
If your item arrives damaged, please notify us within 7 days of delivery. Include your order number and clear photos of the damage. Upon verification, we will offer a full refund or send a replacement, at your preference.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or card issuer may require additional processing time.
Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
3. Exchanges
If you would like to exchange an item for a different size or color, please contact us within 14 days of delivery at support@restlume.com with your order number and the details of the item you'd like instead.
Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit. Items sent for exchange must meet the same conditions as returns (unworn, unwashed, with tags attached).
Return shipping for exchanges is the responsibility of the customer, unless the exchange is due to our error.
4. Return Process
To initiate a return, refund, or exchange, please follow these steps:
- Contact us at support@restlume.com within the applicable timeframe, including your order number and reason for return.
- Receive authorization — Our team will review your request and provide a Return Authorization (RA) number and return instructions within 1–2 business days.
- Pack and ship — Securely pack the item(s) in their original packaging and ship to the address provided. We recommend using a tracked shipping method, as we cannot be responsible for lost return packages.
- Confirmation & resolution — Once we receive and inspect the returned item, we will process your refund or exchange within 5–10 business days and notify you by email.
Please do not send items back without first receiving a Return Authorization. Unauthorized returns may not be processed.
We stand behind the quality of every item we sell and are committed to making things right. If you have any concerns not covered by this policy, please don't hesitate to reach out — we're always happy to help.
WISHLY LLC
1115 E Navajo Rd,Tucson, AZ 85719
Phone: 8703156617
Email: support@restlume.com